Questions and Answers

Our Questions and Answers pages feature the most frequently asked questions and our answers to those questions. You are however welcome to visit our Contact Us page for more information on how to make contact with us if you have any specific comment or query.

I need to boost my signal but I am not allowed to mount anything at the building in my complex?

We offer a range of indoor and window mount antennas. By placing an antenna near, or in a window and connecting it to a dongle or router, the signal can…


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How can I use your antenna to give me a voice phone signal in an area?

Our solution works through induction and is therefore a passive solution, not a broadcast solution. The passive solution requires a cable to be attached to the phone whilst a broadcast…


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I need to extend the Wi-Fi range in my house, please help!

Extending the range of Wi-Fi coverage in a house can be done in two ways: Firstly by plugging in a range extender at more or less the place where the…


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I need a booster for my cell phone and internet, how do I improve my signal?

Improving performance for voice and data require different approaches and needs to be addressed separately and independently. Boosting data: A fixed external antenna installed outdoors, connected via a cable to…


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What is the maximum length of cable we recommend with our antennas?

The maximum extension that may be added to the standard length of cable supplied with an antenna is 10 meters. Extensions are available in standard lengths of 5 and 10…


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Why can’t we supply GSM repeaters?

It is against the law. Only the service provider to whom a specific frequency has been assigned by ICASA (Independent Communication Authority of South Africa) may legally own equipment that…


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Are LTE antennas backward compatible with different GSM network protocols such as 3G?

Yes, all our antennas are backwards compatible with 4G, 3G, 2G (edge) and GPRS protocols. Some models even cover the ISM or unlicensed bands used by Wi-Fi.


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I do not have line of sight to the tower. Is this necessary?

No. Line of sight (LOS) is always desirable but not a critical requirement to establishing good performance. Using a fixed outdoor Poynting antenna improves performance and reliability for 3G/4G LTE…


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I run a small office of 25 people and want to improve our internet connectivity?

A fixed external antenna installed outdoors, connected via a cable to an indoor 3G/4G router will provide excellent indoor Wi-Fi performance. In a typical 3G/4G LTE installation the router shall…


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My Service Provider map shows that I am outside of their 4G/LTE coverage map. Will an external antenna help me to get the service? What will the gain be? What happens if it does not work?

From past experience with many happy clients and successful installations, we can confidently say that mounting a permanently fixed outdoor external antenna solves most problems. The question of antenna gain…


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I am using a MiFi device in my home but struggling with poor speed and Wi-Fi coverage. Can you suggest a better solution?

A slow connection directly influences your online experience. Generally the outdoor signal is about -20db stronger than the signal indoors. Indoor performance is therefore greatly compromised. By mounting a fixed…


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Do our antennas require power or lightning protection?

Our antennas do not contain active electronics that require power and are not susceptible or vulnerable to typical lightning damage. Simply attach the connector at the end of the cable…


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3G/LTE antennas and your health. Are there any influences?

There is always debate on if and how which type of electromagnetic fields are influencing the health condition of humans. So far, there is no scientific evidence that the frequencies…


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I would like to choose an antenna to improve my signal strength and download speeds. What antenna should I use?

Your local antenna supplier will be able to assist you, but consider the following when choosing your Poynting antenna: If you have a very poor signal in a rural area…


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What does a high gain 3G or LTE antenna do?

A good high gain mobile antenna will improve the signal to noise ratio, which will help you to get better data rates than was previously possible. Keep in mind that…


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Should I keep my antenna inside or outside the house / building?

With walls and a lot of clutter inside the house, you would be better served to place the antenna outside of the house. By some calculations your gain in placing…


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How do I connect my antenna to my modem or the router?

Most routers and some modems have an antenna connector. You will use a so-called pigtail connector to connect your antenna with the router. If you use a USB modem or…


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Does the antenna improve the speed of my connection?

There are a multitude of websites and online measurement tools that can track the speed of your connection. Test the speed before installing the antenna and then again after you…


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Is it difficult to install the antenna?

Most of the antennas manufactured by Poynting are shipped with a connector or bracket that allows you to fasten the antenna to a wall – by drilling holes and fixing…


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What is the benefit of moving an antenna to the outside of a house/building?

The antenna offers the opportunity to receive the signal from an outdoor environment which is not prone to the multi-path fading experienced in an indoor environment. There is a 10-20…


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How does a high gain 3G/LTE antenna work?

Provided that you are within the 3G/LTE signal range a suitable antenna will provide you with higher data rates as your signal to noise ratio is increased, thus a better…


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I have a weak signal in the area I live and want to increase signal strength to improve download speeds. What antenna should I use?

To find the best solution to increase throughput and signal speed with an antenna several dimensions should be considered. Indoor / outdoor: If you can mount it, a suitable outdoor…


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