Technical Expertise & Solution Design

• Provide technical support to Poynting’s customers, sales teams, and regional business units regarding all aspects of RF engineering, telecom technologies, and Poynting products.
• Design and propose antenna solutions that meet customer needs and align with Poynting’s offerings.
• Conduct technical presentations and product demonstrations to prospective customers, simplifying complex concepts for diverse audiences.
• Offer ongoing technical support and guidance to customers, ensuring they can effectively utilize our technology.

Sales & Marketing Support

• Collaborate with sales teams to develop strategies that achieve sales targets, respond to RFIs, RFPs, and RFQs, and promote Poynting’s products at trade shows, conferences, and industry events.
• Create technical marketing materials, including webinars, presentations, white papers, case studies, and FAQs.
• Participate actively in blogs, forums, social media, and online communities to increase brand awareness and engage with target audiences

Customer Interaction & After-Sales Services

• Act as a central point of contact for customer inquiries, providing first-line technical support and resolving any issues that arise during pre and post-sales processes.
• Maintain and build strong relationships with customers and partners, ensuring high levels of customer satisfaction and retention.
• Support regional Sales Account Managers with sales and marketing activities and assist in organizing and participating in tradeshows and conferences.

Training & Knowledge Transfer

• Develop and provide technical training for internal sales teams, customers, and distribution partners, ensuring effective knowledge transfer and product understanding.
• Enhance the existing Poynting Certification Training program, creating new training materials and improving the overall training experience.

Product Management Support

• Conduct market and product research to inform product management and sales strategies, ensuring that Poynting remains at the forefront of industry trends and customer needs.
• Gather and communicate customer feedback to the product development team to support future product enhancements and innovations.

Special Projects & Trials

• Conduct and support special projects, customer trials, and case studies to demonstrate the performance and suitability of Poynting products.
• Collect and analyze data from field measurements to strengthen technical material and support marketing efforts.

People Management

• Ensuring appropriate leadership and direction of the department
• Coaching, mentoring and motivation of the team
• Conduct performance reviews in line with company standards and ensure that each team member has an individual development plan/career plan
• Ensure team is fully equipped and received training as identified
• Maintain team discipline and deal with matters timeously and fairly
• Ensure the team is living the company values, mission and vision and that HR policies and procedures are adhered to.
• Provide regular feedback & reporting on staff related matters