Navision Proficient

• Monitor the accuracy of order processing and fulfillment to prevent errors and enhance customer trust.
• Ensure adherence to communication standards and guidelines when interacting with customers, leading to consistent and professional communication.
• Utilize Navision to access customer profiles and order history, enabling personalized and informed interactions.
• Leverage Navision to provide real-time updates to customers regarding order status, shipping details, and any potential delays.
• Address and resolve customer issues and complaints in a timely and effective manner.
• Use Navision to check product availability and provide accurate information to customers regarding stock levels.

Customer Service and Reporting

• Build and maintain relationships with customers on international level.
• Providing pre-sales (basic product enquiries related to pricing, availability and similar) and after sales service (would mostly entail channeling queries and/or requests to the relevant staff members to assist and provide feedback to customers).
• Working through customer database weekly to track trends and needs of customers and discuss where relevant with the necessary Sales teams.
• Be proactive and show initiative with regards to problem solving and liaising accordingly with all parties involved.
• Supply statistics and information as requested and ensure reports completed accurately and timeously, according to company requirements.

Invoicing and Procurement

• Full order processing of European and International customers.
• Loading and invoicing of sales orders on ERP system.
• Perform buying activities according to the purchasing procedures.
• Generate a purchase requisition for required materials and obtain the necessary approvals from management.

Logistics

• A thorough knowledge of the flow of international documents and the importance of completing documents for international trade purposes.
• Handling sales queries – informing and negotiating with sales and production departments regarding delivery dates.
• Being constantly aware of inventory levels, to assess if stock is available, or when to try and negotiate with a customer to possibly increase/adjust their order (in terms of stock levels – this is not an active sales role, but rather the need to spot an “upsell” opportunity).
• Tracking details of shipments.
• Focus and coordinate the requirements of sales with the activities of stores, production, quality, packaging and Logistics.
• Assisting with inbound and outbound logistics of stock.
• Other activities to support daily operations and assist colleagues in the team where necessary.